FAQ

How do I place an order?
Visit our website, choose your product, add it to your cart, and complete the secure checkout process.

Do you have a physical store?
No. Magniny operates exclusively online.

Do you ship to my country?
Yes. We ship to most Spanish-speaking countries, Spain, and the United States.

What is the delivery time?
Processing: 1–3 business days
Shipping: 5–12 business days
Tracking is sent via email.

Which payment methods do you accept?
Credit and debit cards, PayPal, Shop Pay, and in some cases Apple Pay or Google Pay.

Do you accept payment on delivery?
Not at this time.

Can I change my order or address?
Yes, but only before the order is processed.
For urgent changes, email [INSIRA O EMAIL] as soon as possible.

Can I add items to an existing order?
No. If you wish to purchase additional items, please place a new order.

Where do products ship from?
From logistics centers located in the U.S., Europe, and Asia.

Why did I receive only part of my order?
Items may ship from different warehouses.
Each shipment will have its own tracking number.

What is your return and exchange policy?
7 days for dissatisfaction and 30 days for defects.
Items must be unused and in original packaging.
Start your request by contacting [INSIRA O EMAIL].

What if my order is delayed?
Check the tracking link.
If the estimated time has passed, contact customer support.

Need more help?
Email [INSIRA O EMAIL] with your full name and order number.